When asked “are you a veteran?” many former servicemembers, especially women and people who were discharged under other than honorable conditions, tend to answer “no.” Others may not consider themselves veterans because they never saw combat. The Homeless Veteran Program of the Texas Veterans Commission (TVC) found that a small change—asking “did you serve?”—has helped them identify more veterans who qualify for programs, some of which are open to all veterans, regardless of their type of discharge.

This small change has generated such an increase in response that TVC has begun a statewide awareness campaign to encourage other local and nonprofit support programs to make the same phrasing change in an effort to identify more eligible veterans. Because TVC works with a wide range of supportive programs—education, employment, mental health, homelessness, and more—it emphasizes the connectedness of housing to the broader ecosystem of community support. A simple change in the language used to identify veterans can help housing organizations—and supportive programs of all stripes—across the country reach a wider net of people who need support after answering the highest call of service to our nation.

Organizations that open doors to collaboration can provide better support for the veterans they serve. In the Veterans Stakeholder Meeting, the team from the Veterans’ Place explained that they had noted an increase in the average age of veterans looking for housing. So, TVPI adapted their approach by reaching out to supportive housing organizations, like those providing assisted living, to find resources within their area for senior veterans.

When organizations work with other groups and community programs, they often find partnerships they did not know were available to them. That’s why it’s important that the National Rural Housing Conference brings together practitioners from across the country, including many who work in housing-adjacent fields, like community health. The network of peers for housing organizations includes other organizations and local services. For example, healthcare institutions can play an important role in the support that housing organizations provide and vice versa. Housing is deeply connected to health, which becomes especially apparent when a veteran is living with mold, when a home that isn’t accessible for their disability, or when they’re recovering from challenges like PTSD or substance use disorder. The support that housing organizations goes further when it works in concert with other community services.

In the Veterans Stakeholder Meeting, the panel was asked, “how do you start from ground zero?” Some of the meeting’s participants wanted to know how their housing organizations could expand into supporting veterans but didn’t know how to take the first step in building a network of support. One answer was for organizations to look for assistance within their community. The Veterans’ Place emphasized the importance of being willing to ask for help and of networking with other organizations, including housers in nearby areas. Groups like HAC and the Texas Veterans Commission that bring peer organizations together and connect them with resources act as force multipliers. By building connections among practitioners—both those with established veterans programs and those without—HAC provides a crucial service to the ecosystem of veterans housing.

Every veteran has their own unique story and lived experience. Placing all who served into the same category and assuming they face the exact same challenges is an ineffective approach to housing assistance. Recognizing this, the Veterans’ Place tailors its services to the needs of the individual. With open door policies and peer support, the Veterans’ Place emphasizes establishing boundaries and individual-specific systems when it comes to veteran housing. The Veterans Stakeholder Meeting proved the importance of this individualized approach across all housing programs, as organizations understand the unique needs of every veteran and continue to implement services that work for them.